BRooNiE    27 Nov : 00:11
 None    Community

I can now safely say our server is back to a stable condition after this weeks hell.

I can now safely say our server is back to a stable condition after this weeks hell. It hasn't been easy but I'm sure we're all glad that the server is back. Unfortuantly there has been a couple of problems with surely you have already noticed. But its the best we could do for now.
We've had a small number of issues this week, one being practically major involving the whole server going down.

It started off for myself requesting the server to be upgraded since we were growing, I asked for a little more RAM, and some a little more processing power. It all went smooth payment wise until the next morning, the upgrades weren't applied. Upon being asked to reboot the server, internet connectivity was lost.

After a string of 3 days trying to get the server back online, trying everything from changing TCP / IP settings to re-imaging the server, I could not get internet access to the outside world.

Unfortuantly, I also couldn't connect via FTP to back-up the required files simply due the internet loss. All I had at my power was a console command line going through the default gateway of the server.

After days and days of being told it was a software problem. I had no choice but to do a fresh install of the OS on the server, I did this. And the issue still wasn't resolved.

The 'amazing' support team then decided to replace the whole server, meaning yes, we've got a shiny new box, but on the other hand, we've lost everything on our old one.

I do apologise for having a lack of a new backup, the newest one I had dated back to the 31st October, hardly efficient.

Changes are coming this time around, backups will be done weekly, and we'll try not to apply for new upgrades. I can only thank you for your patience in the matter.

In other news, I'd like to thank you for the surge in donations recently, you're helping to keep the server going! I love you guys!

404thread
drewchon







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